We have our store’s checkout powered by Shopify. We installed the SRA GA4 App in our Shopify site and it seems like GA4 is able to show the purchases with the appropriate order ID from Shopify. But we see one which is missing the order ID and says “Object object” instead. Could it be because it has only been a few hours since we connected our GA4 destination and it should be better in 24 hours?
Or is there something else going on? We would really appreciate if you could please shed some light on this
Yes we do, we use GTAG in the checkout taking advantage of the “Checkout_completed” event from the new Checkout Extensibility. To also fire the purchase event.
Then we had a 3rd Gtag purchase event being fired on the order status / thank you page. That I just got rid of.
I spoke to our Google Marketing expert from my company and he said we unfortunatelly cannot remove the checkout_completed purchase event from GTAG for marketing purposes. As we need both the back-end push as well as the checkout_completed event.
I am hoping that getting rid of one of those extra purchase events would make a difference. Assumng we still see some duplicate entries due to the checkout_complete event, does there happen to be any work around besides having to get rid of it?
Could it also be due to the duplicate results? My colleague believes they seem to have the session attribution / session medium missing whatever that means.
Hi there, we can really use some help because our client’s marketing campaign is starting next week and there are still duplicate entries showing up in GA4.
We already got rid of any old GTAG code. There’s just a GTM datalayer on the thank you page and the tag itself is pause at the moment.
Is there any way to prevent the app from sending any purchases to GA4 that don’t have a transaction ID assigned / or are duplicates?
I could really use some of your help asap because our client isn’t happy with the results
